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For the following steps, a Microsoft Windows-based machine should be used (even a laptop, please avoid a Macintosh-based machine).

  1. Download "makeDongle_v21vXX.rar" from the support zone into a Windows OS-based machine.

  2. Extract from the downloaded file the "makeDongle" application

  3. Connect the flash drive to Windows OS-based machine

  4. From the flash drive, copy the file "licencelicense.tag" and "settings.xml" that could be found under the "license" folder. Keep this file for step 11.

  5. From the flash drive, copy the files “software.bin” and “firmware.bin” from both img1 & img2 folders.

  6. Run the "makeDongle" application.

...

If the above procedure didn’t work, please download the Software and the Firmware from your support zone and copy them to both folder folders (Img1|Img2), and then boot again.  

If the issue still persists, please contact TAG support to send you a new dongle.