My USB dongle was destroyed, how can I restore it?
If your USB dongle was physically damaged and is not working, contact sales@tagvs.com and we will ask you to send it back to us , instead you will receive a new one with the same license quantity.
Make sure you have a backed up configuration file to restore your system setup with a new dongle.
If your USB is undamaged , but the system is not booting, you will need to rebuild the dongle.
Most of the time it happens when the client ejects the USB while the server is still running. Try to avoid that and power off the machine prior to the USB disconnection.
Here is a process to rebuild the USB dongle:
Download "makeDongle_v21.rar" from the support zone (ask from the support team) into a Windows OS based machine.
Extract from the downloaded file the "makeDongle" application
Connect the flash drive to Windows OS based machine
Copy all following files from the flash drive to your computer :
license .tag and settings.xml - found under "license" folder
software.bin and firmware.bin from both img1 & img2 folders
Run the "makeDongle" application.
Make sure the correct target drive is selected in the application - should be the flash driver
Format the flash drive using the windows "makeDongle" application.
Copy the "software.bin" file into "img1" & "img2" folders
Copy the "firmware.bin" file into "img1" & "img2" folders
Copy the "license.tag" & "settings.xml" file into the "license" folder
Reconnect the flash drive to the server.