Software Upgrade

Configuration Backup

Although the system configuration will not change upon the software upgrade, it is mandatory to create a backup file of the configuration by exporting the complete configuration before any software upgrade.

The MCM-9000 software is delivered on a USB Flash disk (DoK). Upgrading the software can be performed either Offline or Online.

To perform a Software upgrade along with License and Firmware update, follow the below steps:

1. Download files from the TAGVS support website.

2. Upload the new software to the MCM device.

3. Select the Next Boot Image.

Download Latest Files

• Login to TagVS Storage Center and download the latest files: "MCM-9000_vxxxx.rar" (software), "Firmware_vxxxx.rar" (firmware), and "License_vxxxx.rar".

Upload Software to Device

Online upgrade through GUI

For MCM-9000, version 5.1.2 onwards, follow the below steps to upload the device's latest files through the GUI.  

1. After the download, navigate to  System->System Information->Software Management.

2. Click on “Upload File” in the below screen to upload the downloaded RAR files (software, firmware, and license) and then click on Submit to finish the upload.  

Note (Known Windows 11 Workaround):

Please follow the below procedure if you are facing an issue upgrading MCM (if running Microsoft Windows 11, because through a software update Microsoft changes they way windows handles .rar files).

1. Change the mime type of .RAR through Windows registry (see attached image):

2. Open Registry Editor

3. Expand the HKEY_CLASSES_ROOT section

4. Navigate to .RAR subsection and single click it. In the panel on the right double click the Content Type entry - editing dialog will open.

5. Edit the Value data field setting it to application/x-rar-compressed. On latest Windows versions .rar file are getting Application/x-compressed instead

Open

Open

Select a "Next Boot Image" on Web GUI

Once the latest files are uploaded, they are available in the Next Boot Image drop-down menu on the system information tab (System → System Information → Boot Image Selection). Select the desired image from the drop-down menu and click on submit. Only valid software images will be displayed on the drop-down menu.

After submitting the image change, restart the system: System → Device Controls → Reboot.

Additionally, it is recommended to do a page cache refresh,

• Windows users: Press ctrl + F5 on your keyboard.

• Mac users: Press command + shift + R on your keyboard.

Alternative methods to upgrade

Alternatively you can use the Online upgrade through FTP or Offline Software Upgrade described below.

1. Online upgrade through FTP

1. Please follow the below steps to upload the latest files to the MCM-9000 through FTP. This procedure was tested with command-line FTP and FileZilla FTP client.

2. Extract the .rar file.

3. Navigate to the location of the downloaded files (software and firmware) through the CLI (command line "cd c:\location\").

4. Connect to the device by  "ftp <ip address of device>" with the user name "upgrade" and password "tagvs" for Software and Firmware upgrades, and user name "license" and password "tagvs" for License upgrades.

5. Upload all files to the default folder on the MCM-9000 device using the CLI (in the FTP's command line type: "put {Enter the Path to the file}").

 FTP usage in command line mode (windows) are listed below: 

2. Offline Upgrade

Follow the below steps to perform an offline upgrade:

1. Power down the unit, disconnect the flash drive from the server.

2. Connect the flash drive to a Windows/Linux PC.

3. Extract the .rar file.

4. Replace the "software.bin" file under "img1" & "img2" folders with the new file.

5. Replace the "firmware.bin" file under "img1" & "img2" folders with the new file.

6. Reconnect the flash drive to the server.

7. Power up the server.